Key Responsibilities

• Maintain and update operational records and performance-related documentation.
• Assist in managing and maintaining Google Forms and Google Sheets for operational tracking and reporting.
• Support daily, weekly, and monthly reporting activities for different projects.
• Monitor and maintain schedule tracking to ensure proper operational alignment.
• Assist in tracking login hours and productivity reports for assigned projects.
• Support the team in preparing daily operational statistics and performance updates.
• Maintain accuracy and consistency of data across Excel sheets, Google Workspace, and internal reports.
• Assist with data collection, validation, and documentation for operational reviews.
• Work with operational tools and platforms such as CRM systems (Salesforce, Dialpad, Vonage, etc.) for reporting and tracking purposes.
• Coordinate with team members to gather required information and ensure timely completion of assigned tasks.
• Support the Operations team with ad-hoc reporting and administrative requirements.

Required Skills & Qualifications

• Good knowledge of Microsoft Excel and Google Workspace (Google Sheets, Forms, Docs).
• Strong attention to detail and ability to manage data accurately.
• Basic understanding of reporting and data analysis.
• Good communication and organizational skills.
• Ability to work independently and manage multiple tasks.
• Willingness to learn new tools and operational processes.

Preferred Skills (Plus)

• Basic knowledge of CRM platforms.
• Experience with reporting, data management, or administrative tasks.
• Familiarity with contact center operations is a plus.